Shipping Policy
Shipping Policy
How your order gets from our warehouse to your door.
Delivery Timelines
Once your order is shipped, it should reach you within 2 to 7 business days, depending on your location within India.
Orders are dispatched from our Mumbai facility. Standard shipping is ₹90, and free on all orders of ₹2,000 or more.
Distributor-sourced items: some products are sourced directly from our brand distributors rather than kept in our own stock at all times. For these items, please allow an additional 5–7 days for processing before your order ships — this is separate from, and in addition to, the standard delivery window above.
Preorders: for new launches and upcoming releases available on preorder, your order will be shipped as soon as the product arrives at our facility from the manufacturer. Estimated availability dates shown on the product page are our best estimate, not a guaranteed ship date, since these depend on the manufacturer's own production and delivery timelines.
Our delivery guarantee: if your order hasn't arrived within 30 days of your purchase date, you're entitled to a full refund.
Order Processing & Multiple Shipments
We aim to ship your entire order together in a single shipment. However, if one or more items are temporarily unavailable, we may need to split your order into multiple shipments. If this happens, we'll let you know by phone or email.
We reserve the right to cancel any order at our discretion. If we do, the full amount you paid will be refunded to you within the timelines described in our Cancellation Policy.
Stock accuracy: we maintain a large and constantly-moving inventory, and while we work hard to keep our stock counts accurate, occasional errors can happen where an item shows as available but is actually out of stock. If this happens with your order, we take full responsibility — you'll receive a complete refund for that item, no questions asked.
Receiving Your Package
All orders are dispatched in tamper-proof packaging. If your package arrives with visible tampering or damage, please refuse the delivery and let us know immediately — we'll arrange a replacement as quickly as possible.
For tax compliance, every order (including gifts) is shipped with an invoice showing the price, to the shipping address provided at checkout.
Delivery companies may request a signature or delivery confirmation as an added security measure.
We recommend recording a short unboxing video as you open your package. This isn't required, but it makes resolving any issues — a missing item, a damaged product, or a packaging discrepancy — quick and hassle-free, since it gives us clear proof to act on immediately.
If Something Goes Wrong
If your package hasn't arrived within the timeframe your courier indicated, please reach out — we'll do everything we can to track it down. That said, we can't be held responsible for delays genuinely outside our control (courier delays, natural events, regional disruptions, etc.).
Questions about your shipment? Reach us directly — mention your order number and we'll help right away.
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