Cancellation & Return Policy

Cancelling an Order

If you'd like to cancel an order after it's been placed, please reach out to us as soon as possible.

• Customer-initiated cancellations are subject to a 4% payment gateway deduction — this is a fee charged by the payment processor on the transaction, not a fee we retain.
• If we are unable to supply your order (for example, due to a stock discrepancy), you will receive a full refund with no deduction, regardless of when the cancellation happens.

Product Issues & Replacement

If you receive a product with a manufacturing defect or any other genuine issue, it is eligible for replacement — this is our default resolution for product issues.

• To be eligible, the item must be unused, in its original packaging, and accompanied by your purchase receipt. You may raise this within 3 days of delivery.
• If you'd prefer a return and refund instead of a replacement, that's available too — a 4% payment gateway deduction applies to the refunded amount in this case.

Refund Options

Wherever a refund applies (whether from a cancellation or a return), you can choose between:

• Refund to original payment method, with the applicable 4% payment gateway deduction described above
• Store Credit for the full amount, with no deduction — this is always available as an alternative, to use on any future purchase

If Your Package Arrives Damaged

If you believe your product arrived in poor condition, please refuse to accept the package from the delivery person and return it to them directly. Then contact us with your Order ID so we can arrange a replacement.